Support
How can we help?
Common questions
I forgot my PIN
From the PIN screen choose "Forgot PIN". A six-digit code goes to the email on your account, and you set a new PIN. This is a reset, not a recovery: nobody, including us, can read your old PIN.
How do I add my child's profile?
From your own account, open Family and choose Add a profile. Every under-18 profile is set up and managed by a parent or guardian.
How do I join my academy?
Open Profile, choose Academy, and enter the code your academy gave you.
How do I delete my account?
In the app: Settings, then Delete account. Or use the delete your account page on this site.
Something is wrong with the app
Tell us the phone, the app version (Settings shows it) and what you saw. Screenshots help.
Email us
Pick the closest one. Each opens an email to [email protected] with the subject filled in.
We reply to every message, usually within two working days.
If you or a young person you look after is struggling beyond cricket, please talk to someone today. In the UK, Childline is 0800 1111 and Samaritans is 116 123.
Company details
MindMePlay Ltd, registered in England and Wales, company number 17248478. Registered office: 22 Bugle Grove, Finchwood Park, Wokingham, Berkshire, England, RG40 4NG. ICO registration ZC187700.